Pretty Good Day
Today was a lot smoother than yesterday. The morning was actually slow. Crystal lent me a book, and I got about half of it read. But thank heavens I speeded up this afternoon. I woke up excited to go to work, so that was a really good sign. I was tired when I got off, but that was as much the night ahead as anything.
Tommy had swim lessons and Monique had volleyball again. And this time I had to take Max, but with a stroller he was wonderful. Now they're all settled in for the night, and I think I deserve a long bubble bath. So goodnight, all.
Thursday, March 23, 2006
Wednesday, March 22, 2006
Hey, this blogging stuff in hard. Do I really have to give each blog a different title? Hmm, maybe I could just number the days, one, two, etc. Oh, well, I won't worry about the title today. I'll just write.
Today was another interesting day. I love the actually talking to the customers and helping them out. But then we found out that part of the things we learned in training was wrong, and that is why things aren't going right. I was able to talk to a couple of mentors in Orem and I actually learned quite a bit. Plus I did have one installer ask for my name and tell me that I was a lot of help. Wow, now if he'd just pass that on.
I spent the morning relearning how to use a 'real' phone as opposed to the soft phone. And just when that went going good, back to the other phone. Who says you can't teach an old dog new tricks? Did I just call myself a dog? Whoops.
We're supposed to be able to fix the problem or issue as quickly as possible. I did spend way too long on a phone call with a woman in Las Vegas who wasn't getting her channels. With a lot of help from a very nice mentor named Craig, I finally got it fixed, she has all her channels, she is absolutely ecstatic and I was very proud of myself.
Phil from Orem is coming up on Friday to work with us. That will be nice and hopefully we can learn what we're doing wrong. And even nicer will be if he tells us we're doing something right. All in all, I'm actually enjoying my job despite all the challenges. And when I actually do something right, I pat myself on the back and move on.
I have the house to myself tonight which is wonderful. Makes me realize I do need my own place where I can come home to peace and quiet. So I'm gonna add that to my list of goals along with taking the computer classes. Hmmm, good idea for a blog. The goals I'm making in my life. Cool, I'll use that when I'm stumped for an idea or having such a good day at work I don't need to vent. Yeah!
Today was another interesting day. I love the actually talking to the customers and helping them out. But then we found out that part of the things we learned in training was wrong, and that is why things aren't going right. I was able to talk to a couple of mentors in Orem and I actually learned quite a bit. Plus I did have one installer ask for my name and tell me that I was a lot of help. Wow, now if he'd just pass that on.
I spent the morning relearning how to use a 'real' phone as opposed to the soft phone. And just when that went going good, back to the other phone. Who says you can't teach an old dog new tricks? Did I just call myself a dog? Whoops.
We're supposed to be able to fix the problem or issue as quickly as possible. I did spend way too long on a phone call with a woman in Las Vegas who wasn't getting her channels. With a lot of help from a very nice mentor named Craig, I finally got it fixed, she has all her channels, she is absolutely ecstatic and I was very proud of myself.
Phil from Orem is coming up on Friday to work with us. That will be nice and hopefully we can learn what we're doing wrong. And even nicer will be if he tells us we're doing something right. All in all, I'm actually enjoying my job despite all the challenges. And when I actually do something right, I pat myself on the back and move on.
I have the house to myself tonight which is wonderful. Makes me realize I do need my own place where I can come home to peace and quiet. So I'm gonna add that to my list of goals along with taking the computer classes. Hmmm, good idea for a blog. The goals I'm making in my life. Cool, I'll use that when I'm stumped for an idea or having such a good day at work I don't need to vent. Yeah!
Tuesday, March 21, 2006
Toughest Day so Far
Ok, today was by far the toughest day I've had at this new job. I started on March 6 as a customer service representative. I guess I shouldn't tell who I work for since this is gonna be a vent against management or somebody in charge. Is there anybody in charge? I guess that's the question, cuz there sure ain't anybody in charge in our office.
I work in a call center and take calls for a TV service. Training went well although I wasn't ready to get on those phones. But I managed to muddle through with lots of help and lots of questions. Then I showed up at work Friday and found that our trainer had quit. Yep, quit! Well, we managed to muddle through Friday and Saturday with helping each other and calling the Utah office constantly. They ended up answering the phone and saying "you again?" But all in all, it wasn't too bad. Then there was today.
I got there today to find that our extra help from the other office wasn't coming. Why? Who knows? So the one Team Lead we had was run ragged and is close to quitting. Wow, I can't wait until tomorrow. Oh, and let's not forget that the phones started burping this afternoon or something. So while I was talking to a customer, the phone would ring through another call, cut the first customer off and conenct the second.
Now I'm home from work and I get to go to Tommy's swim lessons and Monique's volleyball practice. And then I get sleep and start over tomorrow. And as my darling Scarlett says (fake southern accent here) "tomorrow is another day." (fade out)
I work in a call center and take calls for a TV service. Training went well although I wasn't ready to get on those phones. But I managed to muddle through with lots of help and lots of questions. Then I showed up at work Friday and found that our trainer had quit. Yep, quit! Well, we managed to muddle through Friday and Saturday with helping each other and calling the Utah office constantly. They ended up answering the phone and saying "you again?" But all in all, it wasn't too bad. Then there was today.
I got there today to find that our extra help from the other office wasn't coming. Why? Who knows? So the one Team Lead we had was run ragged and is close to quitting. Wow, I can't wait until tomorrow. Oh, and let's not forget that the phones started burping this afternoon or something. So while I was talking to a customer, the phone would ring through another call, cut the first customer off and conenct the second.
Now I'm home from work and I get to go to Tommy's swim lessons and Monique's volleyball practice. And then I get sleep and start over tomorrow. And as my darling Scarlett says (fake southern accent here) "tomorrow is another day." (fade out)
Sunday, March 19, 2006
All the Days of My Life
All the Days of My Life
Ok, this might be tougher than I thought. I have to figure out how to write add something to this. Hmmm, wonder if this will work.
Ok, this might be tougher than I thought. I have to figure out how to write add something to this. Hmmm, wonder if this will work.
The beginning
Several of my friends have starting blogging, some successfully and some not too well. I need a place to put my thoughts and memories of my very interesting life. Well, it's interesting to me and possibly someday my grandchildren. So here this goes. Now if I can just remember I have it and keep writing. I was once told my life is like a soap opera, hence the title. So each post will be another episode. Stay tuned for more.
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