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Tuesday, March 21, 2006

Toughest Day so Far

Ok, today was by far the toughest day I've had at this new job. I started on March 6 as a customer service representative. I guess I shouldn't tell who I work for since this is gonna be a vent against management or somebody in charge. Is there anybody in charge? I guess that's the question, cuz there sure ain't anybody in charge in our office.
I work in a call center and take calls for a TV service. Training went well although I wasn't ready to get on those phones. But I managed to muddle through with lots of help and lots of questions. Then I showed up at work Friday and found that our trainer had quit. Yep, quit! Well, we managed to muddle through Friday and Saturday with helping each other and calling the Utah office constantly. They ended up answering the phone and saying "you again?" But all in all, it wasn't too bad. Then there was today.
I got there today to find that our extra help from the other office wasn't coming. Why? Who knows? So the one Team Lead we had was run ragged and is close to quitting. Wow, I can't wait until tomorrow. Oh, and let's not forget that the phones started burping this afternoon or something. So while I was talking to a customer, the phone would ring through another call, cut the first customer off and conenct the second.
Now I'm home from work and I get to go to Tommy's swim lessons and Monique's volleyball practice. And then I get sleep and start over tomorrow. And as my darling Scarlett says (fake southern accent here) "tomorrow is another day." (fade out)